Privacy & Shipping Policy
Last Updated March 22, 2023
All Unique19 Policies (“Policy”) apply to purchases of Unique19 products made by consumers from Unique19. and visitors to this website (“Site”). By using this “Site” and/or purchasing any product (“Product”) from Unique19 you agree to this Policy. This Site is controlled by Unique19 from its locations in Tempe, AZ, USA. It may be accessed from any state as well as other countries. Because laws may differ, by accessing this Site, you agree that the laws of Arizona will apply to all matters arising out of use of this Site. This Policy represents the only agreement between Unique19 and the consumer regarding the use of this site for any purpose.
Due to the high volume of orders we are receiving, orders placed after March 15, 2023 are currently being processed within 7 to 10 business days (excluding weekends and holidays) after receiving the order confirmation email. You will receive another notification email when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (48 Contiguous States) – FREE GROUND SHIPPING
Shipping to Hawaii, Alaska, and Puerto Rico – €10.00
International Shipping (Canada & Mexico) – €20.00
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will investigate it for you.
SHIPPING TO PO BOXES
If you are shipping product to a PO Box, your order will automatically be shipped using USPS as UPS does not ship to PO Boxes.
RETURNS, REFUNDS & WARRANTY FOR ALL PRODUCTS
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution.
To qualify for a refund, all the following conditions, terms, and conditions must be met:
A return authorization must be requested from our customer service team within 30 days of the delivery date. To request a return authorization, please contact Customer Service at firstname.lastname@example.org.
Installation charges are not refundable, and the customer is responsible for disconnecting the system for return.
You must return the Product to Unique19 to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged).
Shipping and handling charges and taxes paid are not refundable.
You are responsible for and must prepay all return shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Unique19. We recommend insuring the shipment.
All refunds beyond 30 days are given solely at the discretion of Unique19 and may require a restocking fee.
In addition to our 30-day guarantee, Unique19 water filter housings are covered by a Lifetime Replacement Warranty. All third-party products supplied by Unique19 are covered by a 1-year Manufacturer’s Limited Warranty against defects in materials and workmanship. Unique19 reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.
Unique19 does not reimburse customers for other incurred expenses, such as but not limited to: installation and setup fees, damages caused by product, professional services, or legal fees, and will not respond to requests for such.
ALL refunds are given solely at the discretion of Unique19. All returned products will be carefully analyzed to determine if it has been used, abused, or damaged in any way, either damaged during installation, or operated under improper conditions. Any refund determined to be due will be issued by at the conclusion of the analysis. Misapplication of the product, damage from overpressure, water pressure spikes, freeze damage, improper water conditions, and installation damage do not qualify for a refund.
DISCLAIMER OF LIABILITY FOR ALL PRODUCTS AND INSTALLATION SERVICES
For all products and services: Unique19 is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units. Use, install, and monitor all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).
In all circumstances, EcoSmart’s maximum liability is limited to the purchase price of the product(s) sold.
Unique19 has no liability toward any plumbing fees or bills nor any or all plumbing work and connecting these units to the water supply is done at your own risk.
Always check all connections for leaks periodically. Unique19 is not responsible for any leaks or water damage.
For all Unique19 products, determination of product suitability, application use of the product, and the fitness of a product for a particular purpose is the sole responsibility of the buyer.
RECOMMENDED ROUTINE MAINTENANCE
For homes with very high or fluctuating water pressure, we recommend installing a pressure regulator valve before the inlet of the SentryWellness System. This will reduce the water pressure flow to the system and will prevent water pressure spikes, water hammering, and excessive water pressure build-up. The recommended operating water pressure range is 30-80 psi.
For added safety, customers can purchase a leak-detecting valve or leak detector.
Unique19 point-of-use systems should be periodically cleaned inside the housings with a clean damp cloth. Some customers may experience build-up or film located on the outside of the filter or filter drop-in. This can vary based on existing water conditions and represents items being trapped by the cartridge and removed from the water.
We recommend periodically cleaning debris from faucet aerators.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal information), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you.
– Screen our orders for potential risk or fraud.
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store–you can read more about how Squarespace uses your Personal Information here: https://www. https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
If a third party acquires some or all of our business or assets, we may disclose your information in connection with the sale.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ABANDONED CART EMAILS
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
ORDER & ACCOUNT EMAILS
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below: